Shipping and Returns
✈️ Shipping Information
Enjoy FREE international shipping on all orders over US$180
Every order comes with a tracking number so you can follow your goodies all the way to your doorstep.
For orders under US$180, a small shipping fee applies. Please note: any applicable taxes, customs, or import duties are the responsibility of the customer.
🌍 Typical Shipping Times by Country
| Shipping Country | Typical Shipping Time | Courier |
|---|---|---|
| USA | 7–10 business days | USPS / UPS / FedEx |
| Canada | 7–10 business days | UPS / DHL |
| New Zealand | 2–3 business days | NZ Post / Courier Post |
| Australia | 4–7 business days | NZ Post / Australia Post |
| Hong Kong | 5–7 business days | NZ Post |
| Singapore | 5–7 business days | NZ Post |
| Rest of Asia | 5–7 business days | NZ Post |
| UK & EU | 7-10 business days | DHL / NZ Post Int'l/ Others |
| GCC Countries | 5–7 business days | DHL |
🔄 Product Returns
At New Zealand Native Honey, your satisfaction means the world to us.
If something’s not quite right with your order when it arrives, please get in touch at sales@nznativehoney.co.nz within 30 days of receiving your purchase, we are here to help.
Because our products are food and cosmetic items, we can only accept returns of unopened items in their original, resaleable condition.
Please note: Due to the current crisis in the Middle East, you may experience delays in delivery durations. These circumstances are outside of our control. Our Typical Shipping Times are based on estimated durations provided by the carriers.
